Failures at this step are logged in %LocalAppData%\Microsoft\Teams\SquirrelSetup.log. The downloaded content is verified and unpacked into an intermediate folder, %LocalAppData%\Microsoft\Teams\stage), which is done by Update.exe.
Teams download page download#
A download failure is also logged in %AppData%\Microsoft\Teams\logs.txt. When the download is complete, Teams calls Update.exe to stage the download.
Teams download page update#
Teams downloads the update by using the download link obtained from step 1. A failure at this step is logged in %AppData%\Microsoft\Teams\logs.txt. The goal of this step is to get the download link. Teams makes a web request and includes the current app version and deployment ring information. Both methods use the following sequence of events.
) menu next to their profile picture and selecting Check for updates. Teams can automatically start the update process (depending on the policy) or users can manually check for updates by going to the ellipsis (. These log files contain personally identifiable information (PII) so they're not sent to Microsoft. It will likely contain failure information. The %AppData%\Microsoft\Teams\logs.txt file is used by the Teams app (specifically Teams.exe) to record significant application events.The %LocalAppData%\Microsoft\Teams\SquirrelSetup.log file is written by Update.exe, which is an executable that services the Teams app.Another log file of interest is %AppData%\Microsoft\Teams\logs.txt. When Teams is successfully installed, the log location switches from %LocalAppData%\SquirrelTemp to %LocalAppData%\Microsoft\Teams\SquirrelSetup.log.
If %LocalAppData%\SquirrelTemp\SquirrelSetup.log doesn't indicate the cause or if you need more information to troubleshoot the issue, see Collect and analyze application and system logs. It can be easier to compare your log against the log from a successful installation (even on another machine) to see what's expected. Note that call stacks at the beginning of the log may not mean that an installation issue exists. The first thing to look for is an error message or a call stack near the end of the log. When Teams is installed, the Teams installer logs the sequence of events to %LocalAppData%\SquirrelTemp\SquirrelSetup.log. Troubleshoot installation and update issues Troubleshoot installation issues If you see a failure message or if the version number is the same as in step 4, the update process failed.
Teams download page how to#
This article provides guidance for how to diagnose and troubleshoot installation and update issues for the Teams desktop client app running on Windows.